INTERNET STORE RULES

 

§1 General

1. The Internet store [“Store”] engages in retail selling via the Internet pursuant to the present set of rules [“Rules”].

2. The owner of the Store is based in 

PORTVEST Bartosz Różycki
ul. Grójecka 108 pawilon 5
02-367 Warszawa

POLAND

VAT ID EU: PL 5252082081

REGON: 142519976

3. The Rules are an integral part of the contract of sale concluded with the Customer.

4. The conclusion of a contract of sale is conditional on the Customer’s accepting the Rules.

5. Prices given in the Store are gross prices (they include VAT).

6. The goods available from the Store are free of physical and legal defects.

 

§2 Orders

1. Orders can be placed in the following manner:

a) using the form available on the Store’s website,

b) by e-mail to the address available on the Store’s website,

c) by telephone on the numbers intended for the placing of orders, available on the Store’s website on the Contact tab.

2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail or telephone. The Store has the right to refuse to accept an order, to restrict the method of payment or demand an advance payment, if the order gives rise to justified doubts as to the accuracy and reliability of the data supplied or the method of payment.

3. The parties are bound by the information given on the Store’s website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.

4. The information on the Store’s website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.

5. The buyer is obliged to customs clearance the purchased product in accordance with the recipient country's regulations and the required certificates.

 

§3 Payments

1. You use any method of payment available on “Methods of payments” tab on the store website.

2. Shipping prices are specified in the delivery price list.

3. The giving up of goods is conditional on payment for the goods and shipping.

Settlement of credit card and e-transfer transactions is carried out through the Dotpay Settlement Center

 

§4 Dispatch of goods

1. The Store sends ordered goods through delivery firms (e.g. the Polish Post Office or a courier firm).

2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.

3. In case of payment by any method other than cash on delivery, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store’s bank account.

 

§5 Customer complaints

1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods (till receipt or VAT invoice).

2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.

3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.

4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.

5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.

 

§6 Right to renounce the contract

1. Pursuant to the Act of 2 March 2000 on protection of certain rights of consumers and on liability for damage done by hazardous products, the Customer has the right to renounce the contract.

2. The right to renounce the contract is effective if the Customer makes a declaration of renunciation to the Store within 14 days of collecting the goods.

3. The Customer shall return the goods to the Store within 14 days of making the declaration of renunciation of the contract. The returned goods should be intact, meaning in particular that they should be complete, in the factory packaging, without signs of use. The costs of delivery are paid by the Customer.

4. Within 3 working days of receiving the package, the Store will check the state of the returned product.

5. Within 7 days of checking the goods, the Store will repay to the Customer the amount paid less costs of fulfilling the order. The Customer should indicate the bank account number to which the repaid amount is to be transferred.

6. Should the Customer breach the conditions laid down in paragraphs 2 and 3 above, the declaration of renunciation will be void, the goods are not returnable and the Store will not refund the paid amount to the Customer.

7. The Customer does not have the right to renounce the contract in the case laid down in Article 10(3) of the Act specified in paragraph 1 above, i.e. in relation to:

a) provision of services which were commenced, with the Customer’s consent, prior to the elapse of the period allowed for renunciation (this applies to cases of service provision, not sale of goods),

b) audio and visual recordings and those stored on computer data media after the Customer has removed their original packaging,

c) contracts relating to consideration for which the price or remuneration depends solely on the movement of prices on a financial market,

d) consideration having properties specified by the Customer in his or her order or with a close connection to the Customer’s person,

e) consideration which in view of its nature cannot be returned or is subject to rapid deterioration,

f) delivery of press publications,

g) services relating to gambling.

 

§7 Guarantee and servicing

Some of the products sold through our store carry a manufacturer’s guarantee. If a fault is discovered in equipment covered by a guarantee, contact our nearest servicing point as indicated on the guarantee card or on the manufacturer’s website. This is a very fast process which enables equipment to be restored to working order in as short a time as possible. The exact warranty and service conditions can be found in the "Guarantee and servicing" tab

NB: please retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.

 

§8 Protection of privacy

1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.

2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from the Store.

3. The Customer has the right to inspect and correct his or her data and to demand its deletion.

 

§9 Intellectual property

It is not permissible to use any materials published on the Store’s website (including photographs and descriptions of goods) without the Store’s written consent.

 

§10 Effective date and changes to the Rules

1. The Rules shall come into effect as of the day on which they are published on the Store’s website.

2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store’s website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.

Cost of delivery

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • Fastest and safest:
    Courier – delivery is made by the professional courier company UPS. When you select courier delivery you have the convenience and confidence of knowing that your order will reach you on time and for a reasonable price. You will also receive an e-mail with a link to a page where you can check where your package is at any time.

  • Cheapest:
    The Polish Post Office is the cheapest delivery option. Your order can be posted as either a priority or economy package.

  • Easiest:
    The easiest way to collect ordered goods is in person – come to us at Grójecka 108 pawilon 5, , 02-367 Warszawa. The store’s opening hours can be found on the Contact tab. When collecting goods in person you don’t pay any additional costs.

 

Cost of delivery

The total cost of delivery of an order will be displayed after you have added products to your basket and chosen your preferred method of delivery and payment – in the summary you will see the precise amount payable. Below is a list of standard costs of delivery, together with approximate delivery times:

 

 

 

 

 

 

 

 

NB: the cost of delivery may be higher in the case of products with non-standard dimensions and/or large weight.

Complaints

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +48 664579866.

After paying the CoD charge and acknowledging receipt of the package, you can open it in the presence of the courier – if discrepancies are found, a protocol is drawn up which can later be used as a basis for a customer complaint.

If the goods purchased turn out to have manufacturing defects or to differ from their description, please follow the complaint procedure described below:

  1. Send the defective product to us, enclosing a written declaration, in which you describe in detail the reasons for returning the product, the form of compensation, and the return address and account number for a refund (depending on the decision taken by the store).

  2. Within 14 days of receiving the item we will notify you by e-mail or telephone of the result of the complaint procedure.

  3. If the complaint is accepted, within 7 working days of the date of the decision we will compensate you for the costs you have incurred by repairing the defective product, sending a new replacement or refunding your money.

  4. If the complaint is declined, we will send you detailed reasons for the decision and will return the product to you within 14 working days at our cost.

If you have any queries, please contact us by e-mail at office@kurtos.biz or by telephone on +48 664579866. We will advise you as to how to resolve customer complaints quickly and without problems.

Return of products

By law, within 14 calendar days of the date of delivery of ordered goods, you have the right to return them without giving reasons, thus renouncing the contract of sale, according to the general principles contained in the law on contracts concluded at a distance. This applies only to consumer sales, and hence only to cases where goods are sold to an individual making the purchase not in relation to professional or business activity. 

The returned product must not carry signs of use – every element must be complete and factory packed, with the goods delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted.

If you wish to return a product:

  1. Send the purchased product in undamaged condition and in the original packaging with its entire contents.

  2. Attach to the package a written declaration, in which you express your wish to return the product, as well as the account number to which payment is to be refunded.

  3. Within 3 working days of receiving your package we will check the state of the returned product (that it does not carry signs of use, has not been damaged, and is in the original packaging with the whole of its contents).

  4. If there are no reasons why we are unable to proceed, we will send notification to your e-mail address that the product has been successfully returned. The money will be refunded to the indicated account within 7 days.

If your attempt to return a product is rejected (due to damage to the product or signs of use), we will send to your e-mail address a notification that the return of the product has not been accepted. We will send the product back to the indicated return address within 7 working days.

 

Methods of payment

Depending on the value of the order, the selected method of delivery and your own preferences, you can choose one of the following methods of payment:

  • Transfer – payment should be made to the bank account number given in the e-mail you will receive from us confirming acceptance of the order. You can make the transfer online or at a post office or bank. After the payment is credited to our account we will begin processing the order.

  • Cash on delivery – you pay cash when you collect the goods (to the courier or postman, or at a Polish post office, depending on the method of delivery). This method of payment involves an additional charge for the order which is not made in the case of other methods.

  • Electronic payment – the most convenient and safest way of making payment online. Our store uses the PayU payment system, to which you will be redirected in order to make payment. The entire process is fast and secure – you select your bank and complete the payment.

  • Settlement of credit card and e-transfer transactions is carried out through the PayU Settlement Center

                                                             

The Credit Card system can be used for secure transactions using:

Guarantee and servicing

Some of the products sold through our store carry a manufacturer’s guarantee. If a fault is discovered in equipment covered by a guarantee, contact our nearest servicing point as indicated on the guarantee card or on the manufacturer’s website. This is a very fast process which enables equipment to be restored to working order in as short a time as possible. 

NB: please retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faul

Guarantee rules

  1. Responsibility under the warranty includes flaws that occurred for causes lying directly within the sold equipment. Within the terms of the warranty, the Warrantor is obliged to remove any physical flaws free of charge.

  2. The Warrantor grants a warranty with free of charge service for a period of 12 months, from the date of issue of the warranty.

  3. The warranty covers all elements of the delivered devices along with the equipment, except for consumables that become used during normal use. Rolls are consumables.

  4. Within the given warranty the Warrantor provides technical service and cannot refuse to replace a broken part with a new one, in case its repair does not guarantee proper functioning of the device.

  5. In case of 3 warranty repairs of the same element, the Warrantor will be obliged to replace the repaired element with a new one, free of any flaws.

  6. Reception of the device by a provider of transport services will take place within 3 business days from the date when information about a malfunction was sent by the User. The repair will take place within the next 7 business days, and in case an import of replacement parts is necessary, within 14 business days from the date the repair was reported.

  7. Transport of the flawed device to the location of the Warrantor is provided by the User.

  8. The Warrantor will provide full authorized warranty service of the subject of order. In case the device needs repairing, the period of warranty mentioned in points 2 and 3 becomes prolonged by the period during which the device was being repaired. In case of repair including a replacement of any parts, the warranty period for those parts is equal to the ones covered by points 2 and 3.

  1. Both parties take into account the possibility that the device to be repaired is delivered by a provider of transport services, at the expense and responsibility of the User.

  2. In exceptional cases, at the user's request, the guarantor can send spare parts to the user and allow him to repair himself without losing the warranty. This option is available only after sending the damaged parts back to the guarantor.

CONTACT SERVICE CENTER : office@kurtos.biz

How to buy?

Step 1 – Choose products

 

  • browse the list of categories or use the search function to find the right product,

  • next to each product you will find detailed information about it,

  • remember that registered customers can remember products using their storeroom,

  • when you have found a product you want, add it to your basket,

  • when your order is complete, go to the basket contents.

 

Step 2 – Basket contents

 

  • in the shopping basket you will see exactly what products you have chosen and in what quantity,

  • change the value in the “quantity” column and click “convert” to make the order match your requirements,

  • click on the minus sign icon to remove products from the basket,

  • select your preferred methods of delivery and payment,

  • if you have a discount coupon, enter the code below to receive your discount,

  • confirm your selected options by clicking “Order”.

 

Step 3 – Placing an order

 

  • if you have an account with us, provide your login details and click “Log on",

  • if you don’t have an account, select “Register”, or bypass creating an account by clicking “Place order” – remember that registering gives you multiple privileges, including:

    • ability to view order status and purchase history,

    • no need to re-enter data in case of future purchases,

    • possibility of receiving individual discounts and promotional coupons.

  • enter your full name and address/telephone details,

  • to have the order sent to a different address, check “Different delivery address” and provide the details,

  • add any additional information concerning fulfilment of the order in the “Remarks” field,

  • on clicking “Summary” you will see the full set of information you have provided,

  • click “Place order” to confirm the purchase,

  • on receiving the e-mail, click the link to confirm the order.

 

Remember that registered customers can use their account to track the status of their orders.

Waiting time for orders

Immediately after you place an order you will receive a confirmation e-mail containing a link which you should click. On receipt of acceptance of the order we will begin processing it, and you will be kept up to date on how our work is progressing.

 

Date of receipt of goods = dispatch date + delivery date

 

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

 

Availability of products

 

Next to every product, information is given as to how much time may be needed before we can dispatch it – from 24 hours to a few days, or sometimes even a week or two (in the case of less readily available products). We make every effort to ensure that what we offer on our pages corresponds to the current status of our stocks, although it may happen that the actual delivery time is lengthened – we will let you know immediately if this happens.

If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time. An order can be fulfilled in stages – to arrange this, contact us or enter a relevant note in the remarks on the order form.

 

Method of payment

 

Electronic payment – the most convenient and a very fast way of realizing an order. During working hours funds are usually transferred to our account immediately.

Payment by transfer – here the time of fulfilment of the order depends on when the payment is credited to our account. Depending on bank, this may last up to two working days.

Cash on delivery – the quickest form of payment, enabling fulfilment of the order to begin straight away. Remember that there are also additional delivery costs involved.

» methods of payment 

 

Method of delivery

 

A courier delivery firm can usually deliver an order within one or two working days of dispatch.

The Polish Post Office usually delivers items within the declared two working days for priority items, or three to five days for economy items

 

» cost of delivery

Privacy policy

Kurtos online shop Privacy policy

 

We fully respect our customers’ privacy and ensure that their personal data is fully protected.

 

Personal data supplied to us by customers is processed by us within the scope of the permission given by them and in accordance with the law, in particular the Act of 29 August 1997 on personal data protection (Dz.U. no. 133 item 883 as amended). We store customers’ personal data on servers which ensure the complete security of the data. Only authorized employees of the Store have access to the database.

Every customer who has supplied their personal data to us can obtain full access to their data for the purpose of verifying it, modifying it or demanding its deletion.

The store does not convey, sell or lend its collected customer personal data to third parties, except with the explicit consent or at the request of the customer or at the demand of legally empowered state authorities in connection with ongoing proceedings.

Our Store also makes use of Internet cookies. These files are stored on the customer’s computer by our server, and supply statistical data about the customer’s activity in order to offer products matched to the customer’s individual needs and tastes. The customer may at any time disable the “accept cookies” option in their Internet browser, although it should be remembered that in some cases disabling this function may make it more difficult to shop at our Store.

We would like to draw your attention to the fact that, if we place links on our Store’s pages to other websites not administered by us, we cannot be responsible either for the content of those sites or for the level of privacy protection provided by the administrators of those sites. When deciding to navigate to such a site, the customer does so at his or her own risk. We encourage customers to read such a site’s privacy policy before supplying his or her personal to that site.

We send advertising and promotional materials to customers only if they have consented to our doing so. This applies in particular to the newsletter sent to customers if they have confirmed by clicking the link clearly indicated by us as serving to agree to receive the newsletter about current promotional offers, discounts and new products in our Store. These materials relate only to the products offered by our Store.

Please send any questions, applications and suggestions relating to the protection of your privacy, and personal data in particular, to office@kurtos.biz or by telephone on +48 664579866.

Frequently asked question

Below you can find answers to the questions we are most often asked about making purchases from our store:

 

 

How can I check the availability of products?

 

Next to each product you will find information on its availability in the store:

  • No goods – currently zero items in stock; if you are particularly interested in that product, let us know by e-mail at office@kurtos.biz or by telephone on +48 664579866

  • Low stock – the last items are still in stock, so hurry with your purchase!

  • Medium stock – we have at least several or a larger number of items in stock

  • Large stock – we have a sufficient quantity of the product in stock to fulfil many orders

  • Available to order – we can obtain the product specially for you; contact us by e-mail at office@kurtos.biz or by telephone on +48 664579866

  • Delivery expected – the product will be available shortly

  • Withdrawn – our store no longer offers the product

 

 

How can I check the progress of an order?

 

We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

 

 

How long will I have to wait for delivery?

 

Immediately after you place an order you will receive an information e-mail containing a link which you should click to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.

 

Date of receipt of goods = dispatch date + delivery time

 

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

» detailed information on fulfilment of orders

 

 

What methods of delivery are available?

 

Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery:

  • courier,

  • Polish Post office (economy or priority delivery),

  • collection in person.

» detailed description of delivery methods

 

 

How much will I pay for delivery?

 

You will see the total cost of delivery for your order after you have added products to your basket and selected your preferred methods of delivery and payment – in the summary you will find the precise amount payable. Depending on the chosen method of payment (payment in advance or on delivery) and mode of delivery, the cost of delivery will be from a few zloty to around 19 zloty.

 

» detailed delivery costs

 

 

How can I pay for my order?

 

Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following methods of payment:

  • transfer to bank account,

  • cash on delivery,

  • electronic payment (online transfer).

» detailed description of payment methods

 

 

Can I collect goods in person?

 

Of course, you can collect your order at the personal collection point at Grójecka 108 pawilon 5, 02-367 Warszawa. For hours of opening, see the Contact tab. When you collect in person you don’t pay any extra costs.

 

 

What are discount coupons?

 

During many of our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking account of the discount.

Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.

 

 

What is the storeroom?

 

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account with us, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

 

 

Can I obtain a VAT invoice?

 

Yes, you can obtain a VAT invoice for products bought from our store. For this purpose, when placing an order, on the form with your data select the “Firm” option and supply the invoice details. State your wish to receive a VAT invoice in the Remarks (under “Additional information”). If the delivery address differs from the invoice address, mark the “Different delivery address” option on the form and state the address to which the goods are to be delivered.

The date of issue of the VAT invoice will be the date on which your order was dispatched. It is not possible to change this date.

 

 

How can I change my order?

 

You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: +48 664579866.

 

 

I placed an order in error. How can I cancel it?

 

You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone: +48 664579866.

 

 

Where is my package?

 

If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.

 

 

Do products come with a guarantee?

 

Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.

» guarantee and servicing terms

 

 

I have a problem with a product I ordered. What now?

 

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +48 664579866.

If you wish to make a complaint about a product, check whether the complaint should be addressed to us or to the manufacturer. This information can be found on the guarantee card, and also in the product description on our pages or on the manufacturer’s website.

» detailed complaint procedure

 

 

Can I return a product that I have purchased?

 

Yes, according to the Act of 2 March 2000, within 10 days of the date of collecting ordered goods, you can return a product bought online without giving reasons. However the goods must not carry signs of use or be damaged, and must be in the original packaging with its entire contents intact.

» description of complaints and returns

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